Refunds are available for new and unused devices within 14 days of delivery from getmyluu.com
Please note that LUU covers shipping costs for returns due to damaged or defective goods only. For all other reasons, the customer will need to return the goods to our warehouse and cover charges for transport. Please be sure to get a tracking number when you ship the order back to us. We will not be held responsible for items lost, stolen, or damaged during return transit.
ACCEPTABLE RETURN REASONS
Your return can only be approved based on the following reasons:
The product is damaged in delivery
The product does not function as described in its manufacturer specification
Not the product the customer ordered (e.g. wrong size or wrong color)
Missing items/parts as indicated in the packaging
The product does not match website specifications, description (this issue is attributable to a website error/misinformation)
PURCHASES MADE WITH COUPON CODE
Purchases that were made using a coupon code are final and are not subject to this return policy.
RETURNS AFTER 30 DAYS
Your item may not be returned after 30 calendar days based on the 30-DAY EXCHANGE OR REFUND GUARANTEE
Process for returning an item:
Make sure it meets the criteria for a valid return.
Send us a message at email@example.com indicating the intent to return the item. Please include the following in the email:
Photo of the item
Tags and labels attached
We will send a response to assist you in processing the return of the purchased item.
TIME FRAME FOR THE QUALITY EVALUATION PROCESS
After we receive your package at our warehouse, the quality evaluation process will be completed within 48 to 72 hours but may be extended. Please be informed that for certain products, this process may take more time.
TIME FRAME TO RECEIVE YOUR REPLACEMENT/REFUND
Replacement option: Once the item has undergone the quality evaluation process, expect to receive the item within 1-2 weeks from the date we receive the tracking information of the returned item.
Refund option: Customers who have requested for refund can expect to receive it within the following time frames:
Payment Method (at the time of purchase)
Refund Lead Time (to see the amount on your bank statement)