Refunds are available for new and unused devices within 14 days of delivery from getmyluu.com
Please note that LUU covers shipping costs for returns due to damaged or defective goods only. For all other reasons, the customer will need to return the goods to our warehouse and cover charges for transport. Please be sure to get a tracking number when you ship the order back to us. We will not be held responsible for items lost, stolen, or damaged during return transit.
ACCEPTABLE RETURN REASONS
Your return can only be approved based on the following reasons: